Slack Technologies, Inc. — UX Content Strategist (April 2017 - August 2018)

Proposed, designed & maintained self-help customer service articles for, aided in redesign of Help Center’s user experience and information architecture

Guide to search in Slack
Create guidelines for channel names

The #general channel

Message and file threads

Prioritize tasks quickly with triage channels

Security reommendations for approving apps
Guide to Slack notifications
Set up Slack to go on vacation
Move from email to Slack