Slack Technologies, Inc. — UX Content Strategist (April 2017 - August 2018)

Proposed, designed & maintained self-help customer service articles for, aided in redesign of Help Center’s user experience and information architecture

Guide to search in Slack
Create guidelines for channel names

The #general channel

Message and file threads

Prioritize tasks quickly with triage channels

Guide to Slack notifications
Set up Slack to go on vacation
Move from email to Slack